Terms of service

OVERVIEW

Welcome to Flieger Fields! The terms “we”, “us” and “our” refer to Flieger Fields. Flieger Fields operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a carefully curated shopping experience (the “Services”). Flieger Fields is powered by Shopify, which enables us to provide the Services to you.

The seller is Maria Flieger, selling under the Flieger Fields brand as an unregistered business activity (Article 5(1) of the Polish Entrepreneurs’ Law) (the “Seller”). The Seller is exempt from VAT.

Seller details:
Maria Flieger (Flieger Fields)
ul. Kasztanowa 10
64-305 Bolewice
Poland
Email: biuro@fliegerfields.com
Phone: +48 696 816 998

The following terms and conditions, together with any policies referred to in this document (the “Terms of Service” or “Terms”), describe your rights and obligations when using the Services.

Please read these Terms of Service carefully, as they contain important information about your rights and obligations.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy https://fliegerfields.com/policies/privacy-policy. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are of legal age and that you have given your consent for any of your minor family members to use the Services on a device that you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing information, payment information and shipping information. You represent and warrant that all information you provide in our store is correct, current and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every effort to display our products and services available in our online stores accurately. Please note, however, that colours and appearance of products may differ from what you see on your computer screen, depending on the type of device you use to access the store and on the device’s settings and configuration.

All product descriptions are subject to change at any time at our sole discretion, without prior notice. We reserve the right to discontinue any product at any time and may limit the quantity of products we offer to any person, geographic region or jurisdiction, as the case may be.

SECTION 3 – ORDERS

By placing an order, you make an offer to purchase. Flieger Fields reserves the right to refuse to fulfil an order in justified cases, in particular in the event of pricing errors, product unavailability, incomplete order details or suspected violation of applicable law.

Your order will not be accepted until Flieger Fields confirms its acceptance. Before accepting your order, we must receive and process your payment. Please check your order carefully before submitting it, as Flieger Fields may not be able to cancel it once it has been accepted. If we do not accept, change or cancel an order, we will attempt to notify you using the email address, billing address and/or phone number provided at the time of placing the order.

Your purchases are subject to return or exchange solely in accordance with our refund policy https://fliegerfields.com/policies/refund-policy.

SECTION 4 – PRICES AND BILLING

Prices, discounts and promotions may change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in the order confirmation email. Unless expressly stated otherwise, the prices shown include all fees due that are displayed at the time of placing the order. Delivery costs are shown during checkout. The Seller is exempt from VAT in accordance with applicable law.

Prices shown in our online stores may differ from prices offered in physical stores or in online or other stores operated by third parties. From time to time we may offer promotions within the Services that may affect the price and that are subject to terms and conditions separate from these Terms. In the event of a conflict between the promotion terms and these Terms, the promotion terms will prevail.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our stores. You agree to promptly update your account and other information, including your email address, card numbers and expiry dates, so that we can complete your transaction and contact you if needed.

You represent and warrant that:

  • (i) the card information you provide is true, correct and complete,
  • (ii) you are duly authorised to use such a card for the purchase,
  • (iii) the charges incurred will be honoured by your card issuer, and
  • (iv) you will pay the charges incurred at the prices stated, including shipping and handling costs and any applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times provided are estimates. We fulfil orders without undue delay and no later than 30 days from the date the order is placed, unless a different time frame is stated on the product page (e.g. for limited drops).

We are not liable for delays caused by carriers or by circumstances beyond our reasonable control, without prejudice to consumer rights under applicable law.

The risk of loss of or damage to the product passes to the customer upon delivery of the product to the customer or to a third party designated by the customer.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, as well as their design, selection and arrangement, are owned by Flieger Fields, its affiliates or licensors and are protected by copyright and other intellectual property rights.

These Terms permit you to use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any of the material contained in the Services without our prior written consent. Except as expressly set out in this document, nothing in these Terms grants or shall be construed as granting a licence or other rights to you under any patent, trademark, copyright or other intellectual property of Flieger Fields, Shopify or any third party. Unauthorised use of the Services may constitute a violation of intellectual property laws. All rights not expressly granted herein are reserved by Flieger Fields.

The names, logos, product and service names, designs and slogans of Flieger Fields are designations of Flieger Fields or its affiliates or licensors. You may not use such designations without the prior written permission of Flieger Fields. Shopify, its logos, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans within the Services are trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS

You may be provided with access to customer-facing tools offered by third parties as part of the Services, which we neither monitor nor have any control or influence over.

You acknowledge and agree that we provide such tools “as is” and “as available”, without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the website is entirely at your own risk and discretion. You are responsible for familiarising yourself with and accepting the terms on which such tools are provided by the relevant third-party providers.

In the future we may also offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any functionality embedded by a third party). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites that you choose to access. If you choose to leave the Services to access such third-party materials or websites, you do so at your own risk.

We are not liable for any loss or damage related to your access to any third-party website or your purchase or use of any products, services, resources or content on any third-party website. Please review the policies and practices of the third party carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Flieger Fields is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchase transactions are made directly with Flieger Fields.

SECTION 10 – PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed at https://fliegerfields.com/policies/privacy-policy, and some personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you confirm that you have read this privacy policy.

Because the Services are hosted by Shopify, Shopify collects and processes personal information related to your access to and use of the Services in order to provide and improve the Services for your benefit. Information you submit to the Services will be transferred to and shared with Shopify and third parties, which may be located in a country other than your place of residence, in order to provide the Services to you. Please see our privacy policy https://fliegerfields.com/policies/privacy-policy for more detailed information about how we, Shopify and our partners use your personal information.

SECTION 11 – FEEDBACK

If you submit, post, email or otherwise provide any ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use. For example, we may exercise our rights under this licence to operate, provide, evaluate, improve and promote the Services and to fulfil our obligations and exercise our rights under the Terms of Service.

In addition, you represent and warrant that: (i) you have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with submitting Feedback; and (iii) your Feedback will comply with these Terms. We are not and will not be obliged (1) to keep your Feedback confidential; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that violates the intellectual property of any party or these Terms of Service.

You agree that your Feedback will not infringe any rights of third parties, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your Feedback will not contain defamatory or otherwise unlawful, abusive or obscene material, or any computer viruses or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone else or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you post and for its accuracy. We take no responsibility and assume no obligation for any Feedback posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information in the Services that contains typographical errors, inaccuracies or omissions, which may relate to product descriptions, prices, promotions, offers, shipping costs, delivery times and product availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information.

We may cancel an order only in the event of an obvious error (e.g. a pricing error) or product unavailability; in such a case we will notify you without delay and refund the full amount of the payment made.

SECTION 13 – PROHIBITED USES

You may access and use the Services solely for lawful purposes. You may not access or use the Services, directly or indirectly:

  • (a) for any unlawful purpose or in bad faith;
  • (b) to violate any applicable laws or regulations;
  • (c) to infringe or violate our intellectual property rights or the intellectual property rights of others;
  • (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against any of our employees or any other person;
  • (e) to submit false or misleading information;
  • (f) to upload, knowingly receive, transmit, download, use or re-use any material that does not comply with these Terms;
  • (g) to transmit, or procure the sending of, any advertising or promotional material, including “junk mail”, “chain letters”, “spam” or any other similar solicitation;
  • (h) to impersonate or attempt to impersonate another person or entity; or
  • (i) to engage in any other conduct that restricts or inhibits anyone’s use of the Services, or that, in our judgement, may harm Flieger Fields, Shopify or users of the Services or expose them to liability.

In addition, you agree not to:

  • (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that affects the functionality or operation of the Services;
  • (b) reproduce, duplicate, copy, extract, sell, resell or exploit any part of the Services;
  • (c) collect or harvest the personal information of others;
  • (d) engage in spamming, phishing or pharming, or impersonate the Services;
  • (e) use any robots, spiders, scraping, data gathering and extraction tools, automated devices or processes, artificial intelligence tools (such as agentic AI) or automated or manual means of accessing the Services; or
  • (f) interfere with, circumvent or bypass security or authorisation features, robot exclusion headers or other measures we use to restrict access to the Services.

We reserve the right to suspend, disable or close your account, stating the reason, if we determine that you have breached a material part of these Terms.

SECTION 14 – AGENTS

14.1 This section (“Agents”) applies if you use, authorise, enable or instruct the engagement of an Agent to access, use or interact with any of the Services. “Agent” means software or a service that takes autonomous or semi-autonomous actions on behalf of or at the direction of any person or entity, and which may be performed on behalf of or using the device of that person, without direct supervision.

14.2 No Agent may access, use or interact with the Services unless it identifies itself and acts in strict compliance with the requirements set out in section 14.4 below. In addition, no Agent may access, use or interact with the Services if we have requested that the Agent refrain from accessing, using or interacting with any of the Services.

14.3 We may restrict, including by technical means, whether and how an Agent accesses, uses and interacts with the Services.

14.4 Agents are required to:

  • (i) for all HTTP/HTTPS requests, state that the request originates from an Agent and disclose the Agent’s name by including the following string in the request: “Agent/[agent name]”;
  • (ii) not conceal or obscure the fact that any access, use or interaction originates from an Agent, for example by (a) mimicking human behaviour and interaction patterns or (b) completing or bypassing CAPTCHAs or measures intended to distinguish human from computer use;
  • (iii) answer truthfully any questions or prompts intended to determine whether interactions originate from a human or a computer;
  • (iv) not circumvent or otherwise avoid any measures intended to block, restrict, modify or control whether and how Agents access, use or interact with any Shopify consumer Service.

SECTION 15 – TERMINATION

We have the right to deny you access to your account or the Services (or any part thereof) for a valid reason, of which we will notify you, in particular in the event of a breach of these Terms. Sales contracts already concluded are not terminated as a result, and you remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply in the event of any termination: Intellectual Property, Feedback, Termination, Severability, Waiver; Entire Agreement, Governing Law, Privacy Policy and any other provisions that by their nature should survive termination.

SECTION 16 – AVAILABILITY OF THE SERVICES

We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.

Nothing in this section excludes or limits consumer rights arising from mandatory provisions of law.

SECTION 17 – LIABILITY

We are liable under the rules set out in applicable law. We do not exclude or limit liability for personal injury or for dangerous products.

SECTION 18 – WITHDRAWAL FROM THE CONTRACT

If you are a consumer, you have the right to withdraw from a distance contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), took physical possession of the product. If the contract covers several products delivered separately, the period runs from the day you take possession of the last of them.

To exercise this right, inform us of your decision by an unequivocal statement sent by email or by post to:

Maria Flieger
ul. Kasztanowa 10
64-305 Bolewice
Poland
Email: biuro@fliegerfields.com

You may use the model withdrawal form below, but it is not mandatory. To meet the withdrawal deadline, it is sufficient to send your statement before the period expires.

We will refund all payments received from you, including the cost of delivery (except for any additional costs resulting from your choice of a delivery method other than the least expensive one we offer), without undue delay and no later than 14 days from the day we receive your statement of withdrawal. We will refund using the same payment method you used for the purchase, unless you expressly agree otherwise. We may withhold the refund until we have received the product back or you have provided proof that you have sent it back, whichever is earlier.

Please send the product back to us without undue delay and no later than 14 days from the day you informed us of the withdrawal. Withdrawal is not conditional on returning the product in its original packaging or on presenting proof of purchase. The cost of returning the product is borne by the Seller. You are liable only for any diminished value of the product resulting from handling it in a way other than necessary to establish its nature, characteristics and functioning.

Detailed return rules are set out in our refund policy https://fliegerfields.com/policies/refund-policy.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To:
Maria Flieger
ul. Kasztanowa 10
64-305 Bolewice
Poland
Email: biuro@fliegerfields.com

I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following products:
…………………………

Ordered on(*) / received on(*):
…………………………

Name of consumer(s):
…………………………

Address of consumer(s):
…………………………

Signature of consumer(s) (only if this form is notified on paper):
…………………………

Date:
…………………………

(*) Delete as appropriate.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service, without affecting the validity and enforceability of the remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

SECTION 21 – COMPLAINTS

The Seller is liable to the consumer for any lack of conformity of the product with the contract (statutory warranty, “rękojmia”) under the rules set out in applicable law, for a period of 2 years from delivery of the product.

You may submit a complaint by email or by post to:

Maria Flieger
ul. Kasztanowa 10
64-305 Bolewice
Poland
Email: biuro@fliegerfields.com

Please provide your name, contact details, order number, a description of the non-conformity with the contract and your claim (repair, replacement, price reduction or withdrawal from the contract). Photos of the product are welcome.

We will respond to the complaint within 14 days of receiving it. Failure to respond within this period means the complaint is deemed accepted. Costs related to the complaint, including the cost of returning the product, are borne by the Seller.

If your complaint is not upheld, you may use out-of-court complaint and redress mechanisms, in particular by contacting the county (city) consumer ombudsman, the Voivodeship Trade Inspectorate or a permanent consumer arbitration court. Using them is voluntary. This does not limit your right to pursue claims before a court of general jurisdiction.

Complaints concerning electronically provided services (account, reservation form, newsletter) should be sent to biuro@fliegerfields.com; we will handle them within 14 days.

SECTION 22 – GOVERNING LAW

These Terms of Service are governed by Polish law.

For consumers, this provision does not limit the rights granted to them by the mandatory provisions of the law of their country of habitual residence.

SECTION 23 – HEADINGS

The headings used in this document are for convenience only and do not limit or otherwise affect the provisions of these Terms.

SECTION 24 – CHANGES TO THE TERMS OF SERVICE

You can review the current version of the Terms of Service at any time on this page.

We reserve the right to amend these Terms of Service for valid reasons, such as a change in law, a change in our offer or in the way the Services are provided, or technical and security reasons. We publish changes on our website. We will notify you of any material changes in accordance with applicable law, and such changes will take effect on the date specified in the notice. Orders placed before the changes take effect are fulfilled on the basis of the previous version of the Terms.

SECTION 25 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to biuro@fliegerfields.com.

Our contact details:
Maria Flieger (Flieger Fields)
ul. Kasztanowa 10
64-305 Bolewice
Poland
Email: biuro@fliegerfields.com
Phone: +48 696 816 998