Refund policy
We offer a 14-day return policy, which means you have 14 days from the date of receiving your order to withdraw from the purchase agreement and request a return.
To be eligible for a return, the product must be in the same condition as when you received it. The product must show no signs of use and must include its original packaging and all accompanying items. Proof of purchase or your order number will also be required.
To initiate a return, please contact us:
E-mail: biuro@fliegerfields.com
Phone: +48 696 816 998
Returns should be sent to:
Flieger Fields
ul. Kasztanowa 10
64-305 Bolewice
Poland
Once we receive your return request, we will provide you with a return shipping label and instructions on how and where to send your package. The cost of return shipping is covered by Flieger Fields.
Items sent back without prior return authorization may not be accepted.
If you have any questions regarding returns, you can contact us at:
E-mail: biuro@fliegerfields.com
Phone: +48 696 816 998
Damages and Issues
Please inspect your order upon receipt. If the product is damaged, defective, or you have received the wrong item, please contact us as soon as possible so that we can evaluate the issue and provide an appropriate solution.
Complaints
If the purchased product is not in conformity with the contract, consumers are entitled to the rights provided under applicable law.
Complaints may be submitted electronically to biuro@fliegerfields.com or in writing to:
Flieger Fields
ul. Kasztanowa 10
64-305 Bolewice
Poland
When submitting a complaint, it is helpful to provide:
full name,
order number,
description of the issue,
photos of the product (if helpful for assessing the claim).
We will respond to your complaint within 14 days of receiving it.
Exceptions and Non-Returnable Items
We do not accept returns of products made to individual specifications or personalized products.
For safety reasons and due to the nature of the product, we do not accept returns of candles that show signs of use, including, in particular, candles whose wick has been lit or that have otherwise been used.
Candles may only be returned if they have not been used and show no signs of burning, melted wax, removed labels, or any other indications of use.
We also do not accept returns of gift cards.
If you have any questions about a specific product, please contact us before making a purchase.
Candle Safety
Products must be used in accordance with the safety instructions provided on the label, packaging, or product page.
Flieger Fields shall not be liable for any damage resulting from the use of a product contrary to its intended purpose, usage instructions, or safety guidelines.
Product Exchanges
If you would like to exchange a product, the fastest solution is to return the purchased item and place a new order.
14-Day Right of Withdrawal in the European Union
If you are a consumer residing in the European Union, you have the right to withdraw from a distance purchase agreement within 14 days without providing any reason.
The returned product must be in its original condition, unused, and accompanied by its original packaging and proof of purchase.
Refunds
Once we receive and inspect the returned product, we will notify you of the outcome of your refund request.
If the return is approved, the refund will be issued to the same payment method used for the original purchase, unless otherwise expressly agreed.
The refund will be processed no later than 14 days from the date we receive your notice of withdrawal. However, we may withhold reimbursement until we have received the returned product or proof that it has been sent back, whichever occurs first.
The time required for the funds to appear in your account may depend on your bank or payment provider.
If more than 14 days have passed since your refund was approved, please contact us at:
E-mail: biuro@fliegerfields.com
Phone: +48 696 816 998