Refund policy
The seller is Maria Flieger, selling under the Flieger Fields brand (the “Seller”). Full Seller details can be found in the Terms of Service.
We have a 14-day return policy, which means you have 14 days from the day you take possession of the product to withdraw from the contract and notify us of the return.
Please send the product back in a condition as close as possible to the one in which you received it, together with any included items. Withdrawal is not conditional on returning the product in its original packaging or on presenting proof of purchase. However, where possible, please package the parcel securely and include your order number, which helps us process the return. You are liable only for any diminished value of the product resulting from handling it in a way other than necessary to establish its nature, characteristics and functioning.
To start the return process, please contact us:
Email: biuro@fliegerfields.com
Phone: +48 696 816 998
Returns should be sent to:
Maria Flieger (Flieger Fields)
ul. Kasztanowa 10
64-305 Bolewice
Poland
After we receive your return request, we will send you a return shipping label and instructions on how and where to send the parcel. The cost of return shipping is borne by the Seller.
Please notify us of the return in advance so that we can send you a return label. A product sent back without prior notice, together with an unequivocal statement of withdrawal from the contract (name, order number), will also be accepted as a valid withdrawal.
If you have any questions about returns, you can contact us:
Email: biuro@fliegerfields.com
Phone: +48 696 816 998
Damage and issues
Please check your order as soon as you receive it. If the product is damaged, defective or you received the wrong product, contact us as soon as possible so that we can assess the situation and propose an appropriate solution.
Complaints
If a purchased product does not conform to the contract, the consumer is entitled to the rights provided by applicable law (statutory warranty, “rękojmia”). The Seller is liable for any lack of conformity of the product with the contract for a period of 2 years from delivery of the product.
Complaints can be submitted electronically to biuro@fliegerfields.com or in writing to:
Maria Flieger (Flieger Fields)
ul. Kasztanowa 10
64-305 Bolewice
Poland
In your complaint, please include:
- your name,
- order number,
- description of the problem,
- your claim (repair, replacement, price reduction or withdrawal from the contract),
- photos of the product (if helpful in assessing the complaint).
We will respond to the complaint within 14 days of receiving it. Failure to respond within this period means the complaint is deemed accepted. Costs related to the complaint, including the cost of returning the product, are borne by the Seller.
Exceptions and non-returnable products
The right of withdrawal does not apply to products made to the consumer’s specifications or clearly personalised to meet their individual needs (personalised products).
Candles are not excluded from the right of withdrawal. You may inspect and check them to the extent necessary to establish their nature and characteristics (e.g. smell them). Please do not light the candle if you are considering a return.
If a candle has been used beyond this extent, you are liable for the diminished value of the candle, and the refund amount may be reduced by that value. Diminished value may result in particular from signs of burning, melted wax or removed labels.
We also do not accept returns of gift cards.
If you have questions about a specific product, please contact us before purchasing.
Candle safety
Products should be used in accordance with the safety instructions found on the label, packaging or product card.
To the extent permitted by law, the Seller is not liable for damage resulting from use of the product contrary to its intended purpose, the instructions for use or the safety rules. This does not exclude liability for personal injury or for dangerous products.
Exchanges
If you wish to exchange a product, the fastest solution is to return the purchased product and then place a new order.
14-day right of withdrawal in the European Union
If you are a consumer residing in the European Union, you have the right to withdraw from a distance contract within 14 days without giving any reason.
You can submit your statement of withdrawal by email or by post to the address given above. You may use the model withdrawal form at the end of this policy, but it is not mandatory. To meet the withdrawal deadline, it is sufficient to send your statement before the period expires.
Refunds
After we receive and inspect the returned product, we will notify you of the refund.
The refund will be made using the same payment method you used when placing the order, unless expressly agreed otherwise. The refund includes the cost of delivering the product to you, except for any additional costs resulting from your choice of a delivery method other than the least expensive one we offer.
The refund will be made no later than 14 days from the day we receive your statement of withdrawal. However, we may withhold the refund until we have received the returned product or you have provided proof that you have sent it back, whichever is earlier.
The time it takes for funds to appear in your account may depend on your bank or payment provider.
If more than 14 days have passed since the refund was approved, please contact us:
Email: biuro@fliegerfields.com
Phone: +48 696 816 998
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To:
Maria Flieger
ul. Kasztanowa 10
64-305 Bolewice
Poland
Email: biuro@fliegerfields.com
I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following products:
…………………………
Ordered on(*) / received on(*):
…………………………
Name of consumer(s):
…………………………
Address of consumer(s):
…………………………
Signature of consumer(s) (only if this form is notified on paper):
…………………………
Date:
…………………………
(*) Delete as appropriate.