Shipping policy
The seller is Maria Flieger, selling under the Flieger Fields brand (the “Seller”). Full Seller details can be found in the Terms of Service.
Delivery area
We currently ship orders within Poland only. If you would like to request delivery outside Poland, please write to us at biuro@fliegerfields.com.
Delivery method and cost
We ship orders by InPost courier to the address given in the order.
- Delivery cost: PLN 16.99.
- Free delivery: delivery is free for orders of PLN 200 or more.
The delivery cost is shown in the cart before you place the order and is stated in the order confirmation email.
Fulfilment and delivery time
We dispatch orders within 1–2 business days of the order being paid. For limited drops the dispatch date may differ. In that case we state it on the product page.
Delivery time depends on the carrier. After your parcel is dispatched we will send you an email confirming the shipment and, where possible, the tracking number.
By law, an order should be fulfilled no later than 30 days from the day it is placed.
Delivery address
Please check your delivery address and phone number carefully before placing the order. If you wish to change your shipping details, contact us as soon as possible, before the parcel is dispatched.
Receiving your parcel and damage in transit
We recommend checking the parcel in the presence of the courier. If the packaging is damaged, ask the courier to draw up a damage report and contact us without delay: biuro@fliegerfields.com or +48 696 816 998. Please attach photos of the parcel and the product, which will help us resolve the matter faster.
The risk of loss of or damage to the product passes to the customer upon delivery of the product to the customer or to a third party designated by the customer. This does not exclude consumer rights arising from the provisions of law.
Returns and complaints
The rules on withdrawal from the contract, returns and complaints are set out in our refund policy. The cost of return shipping is borne by the Seller.
Contact
If you have any questions about shipping, write or call us:
Email: biuro@fliegerfields.com
Phone: +48 696 816 998
Maria Flieger (Flieger Fields)
ul. Kasztanowa 10
64-305 Bolewice
Poland